Quality Management System Implementation at KELTEC-A Case Study

  • S. Aniyan Kerala Hitech Industries Ltd, Thiruvanathapuram
Keywords: Quality management system. KEL'TEC, total quality managcmclit, IS0 0000 certification, IS0 9000 quality system, quality control


The scenario of quality is expanding exponentially. In the present-day world, quality is now in the driver's seat. With this globalisation of industrial products, many problems and opportunities have risen, primarily due to inconsistent standards existing in the market. The International Standards Organisation has tried (and seem to be very successful in doing so) to standardise a minimum level of quality norms. These norms act as the foundation to implements total quality management (TQM). TQM has been identified as a philosophy of interdependent characteristics, such as customer focus, commitment, measurement, systematic support, and continuous improvement. This paper presents a case study on the implementation of ISO 9002: 1994 at Kerala Hitech Industries (KELTEC), with the benefits, hurdles faced, and shortcomings. Upgradation of KELTEC's quality management system to the requirements of ISO 9001: 2000 is currently under progress.
How to Cite
Aniyan, S. (2002). Quality Management System Implementation at KELTEC-A Case Study. Defence Science Journal, 52(4), 393-402. https://doi.org/10.14429/dsj.52.2196
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