Evaluation of Conducive Environment for Implementation of Quality Management System in an Organisation

Abstract

The ISO 9000 quality management system (QMS) is a philosophy. It is a consistent and logical approach, which if implemented and practiced in day-to-day activities, with total support from senior management, can lead to doing things right, first time-every time. Many organisations adopt ISO 9000 system as a milestone in their quest for quality management programme. Effectiveness of a system depends on the attitude of employees who are responsible for its implementation. Therefore, it is essential to know the prevailing environment in an organisation. To measure the attitude of employees, a survey through a wel1-designed questionnaire can be used as an effective tool. The items of questionnaire are framed on the basis of requirements of QMS. Attitude of employees is measured on a five-point scale, for each answer. Agreement or disagreement (positive or negative) directly measures the attitude of an employee on the said aspect Data analysis is carried out for establishing the validity of individual score to the total score of items across, using product moment correlation formula. Based on analysis of data, a comprehensive programme can be worked out for correcting the deficiencies observed through the attitude survey. This can also be used as a base for measuring the improvement of QMS in an organisation.