Ghaedi, R., S. Valizadeh-Haghi, E. Ahmadi, Z. Zeraatkar, and A. R. Baghestani. “Gaps Between Users Expectations and Their Perceptions on Service Quality of College Libraries of Shahid Beheshti University of Medical Sciences, A Case Study”. DESIDOC Journal of Library & Information Technology, Vol. 40, no. 02, Mar. 2020, pp. 131-6, doi:10.14429/djlit.40.02.14958.