GUPTA, D. K.; JAMBHEKAR, A. Developing a Customer-Focus Approach to Marketing of Library and Information Services. DESIDOC Journal of Library & Information Technology, [S. l.], v. 22, n. 3, 2003. DOI: 10.14429/djlit.22.3.3564. Disponível em: https://publications.drdo.gov.in/ojs/index.php/djlit/article/view/3564. Acesso em: 25 jul. 2025.