SHARMA, S. A Systematic Approach to Handle Reference Queries. DESIDOC Journal of Library & Information Technology, [S. l.], v. 19, n. 4&5, 2003. DOI: 10.14429/djlit.19.4&5.3494. Disponível em: https://publications.drdo.gov.in/ojs/index.php/djlit/article/view/3494. Acesso em: 19 sep. 2025.