Evaluation of Virtual Reference Service Provided by IIT Libraries: A Survey

  • Amol Dewaji Khobragade Librarian, Yashavantrao Chavan Institute of Science, Satara-415 002 E-mail: ycisslibrary@gmail.com
  • Shalini R. Lihitkar Asst. Professor & Former Head Department of Library and Information Science, Rastrasant Tukadoji Maharaj Nagpur University, Nagpur-440 033 E-mail: shanwaghmare@yahoo.com
DOI: https://doi.org/10.14429/djlit.36.1.9150
Keywords: Reference service, virtual reference service, IIT, academic libraries, India

Abstract

The paper highlights on virtual reference service (VRS) in academic libraries. It is a new face of reference which is known as virtual reference rendering through online that enables library patrons to ask reference questions through a library’s website. It gives greater opportunities to user, who can access services at home, in office, at school, or in a library. Investigative survey method has been applied into the state of VRS in the libraries of IIT’s in India. The study reveals that a remarkable advancement in the electronic access to information has been achieved in these libraries. 

dx.doi.org/10.14429/djlit.36.1.9150

 

Author Biographies

Amol Dewaji Khobragade, Librarian, Yashavantrao Chavan Institute of Science, Satara-415 002 E-mail: ycisslibrary@gmail.com
Library
Shalini R. Lihitkar, Asst. Professor & Former Head Department of Library and Information Science, Rastrasant Tukadoji Maharaj Nagpur University, Nagpur-440 033 E-mail: shanwaghmare@yahoo.com
Library & Information Science, RTM Nagpur University, Nagpur
Published
2016-01-22
How to Cite
Khobragade, A., & Lihitkar, S. (2016). Evaluation of Virtual Reference Service Provided by IIT Libraries: A Survey. DESIDOC Journal of Library & Information Technology, 36(1). https://doi.org/10.14429/djlit.36.1.9150
Issue
Vol 36 No 1 (2016)
Section
Papers

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