Information is an essential ingredient in our life. Serving the right information to the right users at the right time is the goal of every library and information centre. It has become necessary to manage this information in a systematic way to achieve the goal. The process of management of a library requires skills at various levels. These skills, though relatively independent of one another, blend together to bring about organisational productivity, efficiency, and harmony. There are a number of libraries governed by minority communities in West Bengal. These libraries are playing remarkable role in the dissemination of information. This article highlights and discusses the skills of information/management and its dissemination in the various minority-governed libraries, and also explores the collection, arrangement, and management of these libraries.

Keywords:   Library management skills  information processing  information management  minority libraries  West Bengal

Libraries are mainly of 3 types-academic, public, and special libraries. These libraries are mainly governed through central government, state government, trustee, wakf Board, private organisation, etc. Besides these libraries, there are a number of special types of libraries which are governed by minority communities in West Bengal. These libraries, governed by the different minority communities, are playing remarkable role in dissemination of information in the society.

In every corner of the world, many libraries have been seen, they are important for spreading knowledge. Research work is carried out in West Bengal by all communities-Muslim community, Christians, Jains, Buddhists, Sikhs, Parsee and other communities. These libraries are used not only by the minorities; but by other communities too. These libraries do not contain only religious books; they also contain creative literature, periodicals, rare collections, and books on science.

The day has arrived when it is the most important to learn to access, analyse, apply, and evaluate information from the libraries. As the traditional custodians of information, librarians need to be aware of the implications of these changes, and develop technological and managerial skills, which will enable them to make effective use of information, and to meet their organisations’ changing information needs. In the present day-to-day context, the minorities’ libraries are now becoming an inseparable and integral part of an information-based society. Because of the increasing awareness among the users, availability of new resources, and advanced application of information communication technology, the minority governed libraries are changing their traditional concept rapidly.

Dr S.R. Ranganathan’s philosophy of information management has long been ‘the right information to the right person at the right time’. This requires adequate and efficient information skills which help to know how and when information is used, its significance in a process, the most relevant sources and the best means of delivery. A skilled person has the ability to perform any task successfully. The modern library and information skills play an important part in facilitating desktop delivery of information, and in managing mediated information services, their utilisation across the range of information within the organisation, increasing the value derived from their employment.

The electronic environment of the 21st century will demand a range of technological skills from the library and Information science professionals. Besides these technological skills, the library professional should have some basic skills. The following skills are required for managing information on the part of the library professionals:

  • Technical skills-classification, cataloguing of document, indexing, abstracting, etc.
  • Managerial skills-Managing the different sections like-Finance, human source, administrative works, etc.
  • Preservation skills-Expertise and skills to preserve the library resources.
  • Other skills-Communication skills, negotiations skills, IT-based skills, etc.

Sunita1 in her study highlighted the required skills for library professionals and provided effective services to the users, so that all the resources in the library are extensively used. It was found that use of new technology in design and delivering the information product and tools will also be a best practice in extent of use of library services. Majumdar2 discussed about the various types of skills required for the library and information professionals working at IT environment and highlights on different programmes to enhance these skills among the professional. Cabonero and Dolendo3 in their study determined the cataloguing and classification skills of academic and school librarians in three area namely, descriptive cataloguing, subject analysis, and classification. Sridhar4 also carried out a study on skill requirements of LIS professionals in the e-world and found that all pervasive information technology (e-world) has affected significantly the rendering of library and information services, but adoption of IT library services has not been smooth. In addition to professional knowledge, librarianship is expected to have some knowledge in the areas of management, foreign languages, statistics, computer, etc.

Any significant gap between the knowledge and corresponding skills required is dangerous. His paper cites various levels of skills required by LIS professional and highlights the skills, starting from computer literacy to electronic publishing and marketing. Taher5 discussed the information storage and retrieval patterns of Madrasa libraries located at Ajmer, Bangalore, Hydrabad, Lucknow, and Shararanpur; to propose a National Information Centre for Islamic studies; to suggest way and means for network and resource sharing among different Madrasa libraries and Islamic Studies libraries in India. Koganuramath & Anagdi6 presented the various facets of interpersonal skills and also discussed the importance of public relations skills, including librarian’s own skills that help the users to cultivate interpersonal skills as positive reference services.

There are in total 50 libraries in Kolkata and Hooghly districts which are governed by different minority communities. Out of 50 libraries, there are 33 libraries in Kolkata and 17 libraries in Hooghly district. In Kolkata district, out of 33 libraries, there are 5 libraries governed by Buddhists, 3 governed by Jains, 22 governed by Muslims, 1 governed by Parsee, 2 governed by Sikh minorities. In Hooghly district, out of 17 libraries, Buddhist governed libraries is 1, Christian governed libraries are 2 and Muslim governed libraries are 14. The only Persian community library is in Kolkata district. These libraries are as follows:

Terminologically the word ‘minority’ means the class, which is smaller. Here minority is considered with respect to religion. In India, mainly people of five religions are considered as minority-the muslims, the christrians, the Sikhs, the Buddhists and Jains. According to census of 2001, the rate of population of the Minorities in West Bengal is 2.34 %. The community which is minor from the aspect of religion in this study is called minority community. Indian Government has recognised Muslims, Christians, Buddhists, Jains, Sikh and Parsees as minority communities7. The religious demographic in West Bengal as per census in 2001 is Muslims (25.5 %); Christrain (0.64 %); Buddhist (0.30 %); Sikhs(0.08 %);Jains (0.7 %); Parsees (Non-accountable). The study cocentrates on in the districts of Kolkata and Hooghly, bringing into limelight the libraries governed by minorities communities in this part of Bengal. The study covers mainly 50 minority governed libraries in the two districts of Bengal, Kolkata and Hooghly, respectively.

The objectives of the study are to:

  • Find out the different types of resources in the minority governed libraries.
  • Find out the type of users using these special type of libraries.
  • Find out the collection, arrangement and management of resources in these libraries.
  • Know the type of services required in the minority governed libraries.
  • Find out the gaps between requirement and services provided in the libraries.

To get the required information for the study a well structured questionnaire was designed. The survey method has been chosen for this work. The observation method and interview methods were also taken into consideration.

The year of establishment of minority governed libraries are mentioned in Table 1. According to the Encyclopedia of Library and Information Science, library collection is the sum total of library materials, books, manuscripts, periodicals, pamphlets, reports, recordings, microfilm reels, micro cards and microfiche, CDs, etc., that make up the holding of a particular library. Table 2 represents distribution of resources in different minority libraries in Kolkata and Hooghly districts. These comprise such as from the above findings, we can compare the minority governed libraries in the district of Kolkata and Hooghly from the point of information about the collection such as books, periodicals, maps, special collection and rare books, etc. It reveals that almost each library posses a good number of books in their collection. Each library has some periodicals too. The main feature of the minority libraries is that they have good collection of rare and historical books. The Zend Avesta which is the most holy book of the Parsees and very rare in type is found in The Late Ervad D.B. Mehta’s Zoroastrian Anjuman Atash Adran, Parsee library, which is the only one present in Kolkata. This is the single copy collection in Kolkata. Many of the researchers are unaware of this information.

In Kolkata district, it is seen that in 33 libraries, there are, in total 2,09,663 books. The books comprise of novels, books on science, religion, textual, references, children’s, travels, etc. Periodicals are present in all the libraries. Rare and historical books are present in 26 libraries. In Hooghly district, 17 libraries are run by the members of the minorities, and these libraries possess a large number of text book, religious books and literary books, books on quiz and sciences. It is found that Hooghly district has a rich collection, earliest one being Carey Library and Research Centre, with the oldest book dating as back as 1800. Among the religious books, there are lots of books on Islamic literature, Buddha’s biography, William Carey’s biography and working career, etc. There are in total 85026 books. The books comprise of novels, books on religion, science, history, travelogues, etc. Periodicals are present in 14 libraries. Rare and historical books are present in 10 libraries.

Users constitute the focal point of any library. In any library, user-centered system and services, including the design and development of services suited for specific domains and specific groups of users, is of utmost necessity. It is mandatory in a library to allow users to access the library collections. Library services describe the facilities provided by a library for the use of books and dissemination of information. Table 3 depicts the various kinds of services like lending service, reference service, reprographic service, extension service, IT service, Document delivery service, etc., provided by the minority libraries.

It is seen that reference service and lending service is the most popular service and reprographic service is the rarest service provided by the different minority libraries in Kolkata and Hooghly. Extension service is a special service provided by these libraries. Some of the libraries are conducting motivation programmes for Self-help roup (SGH) for female users in Hooghly district. Table 3 also reveals that 43 (86 %) minority libraries provide reference services in for their users for different kind of purposes. It also shows that a small percentage of libraries provide other services, viz, Reprography services (18 %), Extension services (34 %) and Computer services (32 %). About 88 % of minority libraries provide lending services. Document delivery services for research work are available in 54 % libraries. In Kolkata district, 70 % of the library information service is rendered for research work. Most of the libraries issue religious and text book-based books. Novels, books on travel and tourism and books on quiz are also issued. Of the 50 libraries in all, at least 15 libraries help specially the researchers from abroad in research work. Books and documents according to the demand of the researchers are given in photocopied forms. Researchers from China, Japan, Australia, America Germany, Pakistan, Bangladesh, Nepal, Bhutan and Canada have come to these libraries for their research work. The presence of very old books on Muslim religion is another attraction for Furfura Jafira Library, where lot of foreigners coming each year to avail the information. Out of 50 libraries, female users are allowed in 16 libraries in Hooghly and 32 libraries in metropolitan city like Kolkata. Female users are not allowed in 2 libraries—Suratsingpur Islimia Pathagar in Hooghly and Hazi Abdulla Library in Kolkata. This suggests restriction of access of female users to the libraries even in a modern city like Kolkata.

From the point of different services, figure 1 shows that maximum numbers of libraries provide lending service and reference service in Kolkata and Hooghly. Out of 33 libraries in Kolkata, 97 % of libraries provide reference services and 85 % of libraries provide lending service for their users; but 65 % of libraries provide reference service and 94 % of libraries provide lending service out of 17 libraries in Hooghly district. A very interesting fact has been revealed that very small percentage of libraries provides reprography service and IT services in both districts. Reprography services are provided in 18 % minority libraries in Kolkata and in 18 % of libraries in Hooghly. The above figure also shows that around 33 % and 29 % of minority’s libraries provide IT service in Kolkata and Hooghly.

Information resources are useless when access is not provided. This fundamental function is within the concept of cataloguing and classification skill. Thus, cataloguing and classification are essential processes that provide access to all the acquired information resources of the library, for it allows people to find information needed for their personal and professional growth and development. It also provides access to information resources in a way, that enables users to find the required information or resources. Table 4 presents the different physical forms of catalogues consisting of Book form, sheaf form, card form, computer form etc. Table 4 revels that out of 17 libraries, 16 libraries maintain proper cataloguing system in different physical form, and it is very interesting that old form or book form is prevalent till day in following different edition these libraries. Table 4 also shows that only 2 libraries follow Card form cataloguing system, and 14 libraries follow Book form of cataloguing system. This library, though very rich in resources, follows till date the 11th edition of DDC. DDC 11th rev. edition is followed by only one library that is Furfura Jafira Library (FJL) and 19th edition is followed by two libraries which are Dr Ambedkar Library (AL) and Hanifia Dini Library (HDL).

Table 5 shows that cataloguing system is maintained by all minority libraries in Kolkata but classification scheme is maintained by only 13 libraries for proper arrangement of documents. It shows that majority of libraries follow book from. Sheaf form and card cataloguing system are maintained by 4 libraries. Classified arrangements are followed by 13 libraries, there are no proper arrangements in 20 libraries and the books are furnished according to accession no. in these libraries. Comaparison of information processing system in minority governed libraries of Kolkata and Hooghly Districts is shown in Figs. 2 and 3. Figure 2 shows that in both Kolkata (88 %) and Hooghly (87 %) district most of the libraries use book form of catalogue. Sheaf form is used in only two libraries in Kolkata. Card form is maintained in 2 libraries respectively in both the districts. There is no usage of computer catalogue form in any libraries of the both district. Figure 3 reveals that there is no usage of DDC 23rd classification scheme in libraries of both the districts. 11th rev edition of DDC is used in nine libraries (69 %) in Kolkata and only in one libraries (34 %) in Hooghly. 19th rev edition is followed in 4 libraries in Kolkata and in 2 libraries in Hooghly.

From the above discussion it may be said that maximum number of libraries are governed by Muslim community in two districts. The other minority community governed libraries like Buddhists, Jains, Parsees, Sikhs etc. are far behind. It is found that the libraries of Kolkata district have richer collection than the collection level of Hooghly district libraries. Rare books and special collection, which often go unnoticed by the users, are in these libraries. It is also observed that the overall infrastructure of these libraries in both the districts is very poor. They often do not have their own buildings or the buildings are in very bad conditions, the resources are not well maintained, the technological skills are meager. The other skills are tried on by the library professionals, but the various adverse conditions prevent them from exercising these skills. There is no database of published literature till date regarding the details of these libraries. The government should instantly look at this, and try to focus on the development of these libraries. These libraries are in very bad condition, and often are not revealed to the general public. More and more people should know about these libraries, and then only their resources be fully utilised.

1. Sunitha, K.H. Effective practices to enhance skills at the Learning Resource Centers. Paper presented at the International Conference on Academic Libraries, 5-8 October 2009, University Library System, University of Delhi, 2009. http://crl.du.ac.in/ical09/papers/index_files/ical-61_217_462_1_RV.pdf (accessed on 11 September 2014)

2. Majumdar, N.R. Skills for the library and information professional working in Borderless library. PLANNER 2007, 421-429. http://ir.inflibnet.ac.in/bitstream/1944/1372/1/47.pdf (accessed on 25 September 2014).

3. Cabonero, David A. & Dolendo, Russel B. Cataloging and classification skills of Library and information science practitioners in their workplaces: A case analysis. Library Philo. and Pract. (e-journal), 2013. http://digitalcommons.unl.edu/libphilprac/960/ (accessed on 26 October 2014).

4. Sridhar, M.S. Skills requirements of LIS professional in the new e-world. Lib. Scie. with a Slant to Docum. and Info. Stu., 2002, 36(3).

5. Taher, M.; et al. Madhrasha libraries in India. International Library Review, 1989, 21(1).

6. Koganuramath, M. & Angadi, M. Interpersonal skills for effective library management. In Dr S.R. Ranganathan Memorial National Seminar on Library Public Relations: Challenges of the New Millenium, Goa (India), 9-12 August 2000. http://hdl.handle.net/10760/4972. (accessed on 15 November 2014).

7. Sen, Vikram. Census of India 2001 West Bengal: Distribution of Population of Religion. Director of Census Operation, 2004.

8. Pareeki, S.K. & Gupta, D. Information about services and information resources on websites of selected libraries in Rajasthan: A study. DESIDOC J. of Lib. & Infor. Tech. 2012, 32(6), 499-508.

9. The West Bengal Minorities Commission Act, 1996. The Calcutta Gazette Extraordinary, July 22, 1996.

10. National Commission for minorities, government of West Bengal. http://ncm.nic.in/profile_of_NCM.HTML. (accessed on 26 October 2014).

Mr Soumen Kayal is an UGC-JRF in the Department of Library and Information Science (DLIS), University of Calcutta and presently pursuing PhD. He has completed BLIS (2010) and MLIS (2012) from University of Calcutta. He has a number of publications to his credit.

Dr Swapna Banerjee is presently working as Associate Professor in DLIS, University of Calcutta. She has obtained MSc (Botany), MLIS and PhD. She has a lot of publications including books and research articles. She has visited USA in 2010 under the IVLP programme. She has guided 15 students in MPhil and 4 have been awarded PhD.

Dr Somnath Bandopadhyay is the town librarian of a library in Hooghly district. He holds a MA (History), MLISc from NSOU and PhD from University of Calcutta. He has authored 2 books on preservation, and has written articles in many journals and magazines of repute.