Knowledge Access using DL Platform: A TERI Research Library Case Study

Abstract

It is a constant endeavour of The Energy and Resources Institute (TERI)—Library and InformationCentre (LIC) to cater best information services to the users community, which comprises of researchprofessionals working in the fi eld of energy, environment and sustainable development. Understandingthe consumer of data, information and knowledge to accomplish the projects, is becoming increasinglyimportant in relation to the appropriate designing and development of information products and services‘tailoring’ to the needs of these users. To cater the services to the research professional’s different serviceplatforms are used such as, web-enabled information services etc. These services are assessed in termsof quality, timeliness, reliability and usability. The paper describes about the TERI digital library initiativeand various digital services provided by TERI Library and the method of analysis opted by TERI Libraryprofessional to assess these services such as google analytic and user survey techniques. The paperalso highlights the result of user satisfaction survey undertaken in the year 2011. The methodology, surveysoftware, data analysis, result and the action taken in response to the user feedback are highlighted inthis paper.

http://dx.doi.org/10.14429/djlit.33.1.3731