Mapping the Landscape

A Scoping Review of Internal Communication in Libraries

Abstract

This study presents a scoping review of the research on internal communication practices in libraries, highlighting publication trends, methodological approaches, thematic focus, and research gaps. Based on 27 documents published between 2001 and 2023, the study identifies key trends through bibliometric mapping and thematic analysis. Findings reveal a significant focus on library communication and management, underscoring its pivotal role in enhancing organisational efficiency and staff engagement. However, topics like modern communication tools are underexplored, with artificial intelligence, social media, and mobile platforms notably absent. Research is largely concentrated in the United States, with minimal global representation. Qualitative approaches, particularly case studies, dominate the field, with limited use of quantitative and mixed methods. Future research should adopt interdisciplinary approaches, integrate emerging technologies, and expand global perspectives to address evolving communication needs. This review offers an exploratory mapping of the field to guide future research and strategic communication practices in libraries.