WebQual and Webpage Performance on the Library Website of Universitas Sumatera Utara

Abstract

Libraries are one of the measuring tools universities use to improve rankings in Webometrics; already, web-based libraries are an added value for universities. This study aims to determine the library Website’s impact on students’ satisfaction at USU and the Website’s performance. The methodology of the study is mixed. The sample determination used purposive sampling and obtained the results of 350 respondents who used the library website The findings show that usability, user, service, and interface quality positively affect user satisfaction. The research results passed the validity, reliability, and partial (t) tests. Next, the performance measurement results of the USU Library website are below the indicator. The study found a positive relationship between quality and user satisfaction, although the site’s performance could be improved.