ICT enabled Information Services Using Web 2.0 in Public Libraries of Tamil Nadu

Abstract

Web 2.0 technologies have a great deal to offer while providing information services and can be used as a platform to increase the discoverability of digital collections, engage library patrons in library activities and  to create online services that promote collaboration, cooperation, communication, and information sharing among public libraries at various levels in a country. Present study focuses on ICT enabled information services provided by Connemara Public Library and district central public libraries in Tamil Nadu, India. Study also try to identify the extent to which Web2.0 tools are used in public libraries to provide information services. Findings of the study show that Connemara Public Library and district central libraries in Tamil Nadu are providing ICT enabled information services but only a minority of these libraries are using Web 2.0 tools for the same. Analysis shows that district central public libraries are using Web 2.0 to provide only very basic information to the users. Librarians are not exploiting the full potential of Web 2.0 tools in providing information services.This paper will be helpful for library professionals working in public library system to implement ICT enabled information services in general and Web 2.0 in particular.