Exploring Factors Influencing Knowledge Sharing Mechanisms and Technology to Support the Collaboration Ecosystem A Review

Abstract

Knowledge sharing (KS) plays an essential role in enhancing performance and innovation within organisations, and many organisations implement various mechanisms and technology to support successful KS. It is therefore crucial for organisations to understand what factors might have an impact on the application of knowledge sharing for collaboration within their organisations. This study conducted a systematic literature review to investigate what mechanisms or technologies organisations use to share knowledge and what factors influence that usage. This systematic literature review used the Kitchenham method, selecting 19 articles as eligible for this study from a total of 853. The articles chosen were published between 2015 and 2020 and were retrieved from five popular databases: Science Direct, Scopus, IEEE, ACM Digital library, and Springer. The results of the conducted review found that trust, appreciation, management support, and organisational goals were factors that facilitated collaboration in KS. Among the mechanisms identified were the use of face-to-face meetings, employment of a chief knowledge officer, the implementation of technology to support KS, and collaboration on a webblog.