| || Organising quality function in research and development
Author : Prasad, Rajendra
Source : Defence Science Journal ; Vol:56(1) ; 2006 ; pp 61-69
Subject : 629.7 Aeronautics;658 Management Sciences
Keywords : Quality function;Turbo quality system;Project quality;Functional quality;Organising criteria;Line quality
Abstract : Quality function may be summarised as quality generation, quality control, and quality assurance. The quality generation and quality control, because of their functional nature, are comparatively easy to organise, however, the challenge is to organise quality assurance in the organisation. It is the challenge because quality assurance should seamlessly merge with the R&D process. In future, the organisations, whether real or virtual, are going to be predominantly, research and development (R&D) oriented rather than pure manufacturing or service providers. However, the nature and intensity of the R&D may differ. It could be from simple improvement to innovation, to exploitation of inventions. Organising quality function in R&D means organising its various dimensions against the stipulated criteria such as the realisation of the quality system; realisation of quality during product development, including system engineering; staffing of quality generation, quality control, and quality assurance; balancing of the quality function; harnessing of project quality, functional quality, staff quality and line quality; application of the RHR principle; exploitation of the tools of organising, democratic organisation; and so on. The basic purpose of organising the quality function is to inculcate the sense of pride in quality among the scientists so that they feel passionate about it. It is the passion and love for quality that generates, sustains, and maintains quality.