| || Quality management system implementation at KELTEC : A case study
Author : Aniyan , S.
Source : Defence Science Journal ; Vol:52(4) ; 2002 ; pp 393-402
Subject : 629.7 Aeronautics
Keywords : Quality management system ;KELTEC ;Total quality management ;ISO 9000 certification ;ISO 9000 quality system ;Quality control
Abstract : The scenario of quality is expanding exponentially. In the present-day world, quality is now in the driver's seat. With this globalisation of industrial products, many problems and opportunities have risen, primarily due to inconsistent standards existing in the market. The International Standards Organisation has tried (and seem to be very successful in doing so) to standardise a minimum level of quality norms. These norms act as the foundation to implements total quality management (TQM). TQM has been identified as a philosophy of interdependent characteristics, such as customer focus, commitment, measurement, systematic support, and continuous improvement. This paper presents a case study on the implementation of ISO 9002: 1994 at Kerala Hitech Industries (KELTEC), with the benefits, hurdles faced, and shortcomings. Upgradation of KELTEC's quality management system to the requirements of ISO 9001: 2000 is currently under progress.